Privacy Policy
Most of what you do in Shiyano is meant to stay with you - on your phone and in your own iCloud. This page is about the part that goes to us or to others.
Working draft – alpha / in development
Shiyano is currently in active development and not yet publicly available in the Apple App Store. Some features may be available only to developers or testers. Features, technical processes and the scope of the app may change before public release.
This version describes the current state of development. Features that are planned but not yet implemented are not described as existing features.
No advertising. No ad tracking. No selling of your data.
1. Controller
The provider of Shiyano, see Imprint. Contact, including for data protection: support@shiyano.com.
2. On your device
As a guest you need no account. At start-up the app asks our server which version of the Terms of Use applies. Nothing about you is sent; your device technically transmits its IP address, which our logs do not record.
Without a network: So that Shiyano starts without the internet too, the device remembers what our server last said about your account: your account's public identifier and your plan with its limits. This stays on the device only. When you sign out, the app removes it.
Log on the device: The app keeps a log of its own workings (start-up, sign-in, errors) – without content, on the device only. It is not sent to us.
3. AI features
Today no AI feature is active in Shiyano. Before one arrives, we add to this policy – what the request contains, which AI provider receives it and where it is processed – and ask in the app for your consent to the new version.
4. Your NubisMedia account
"Sign in with Apple" creates a NubisMedia account (for Shiyano from 18), one account for the NubisMedia apps with one membership per app. Our servers store:
- Apple identifier, email or Apple relay address, display name – contract (Art. 6(1)(b) GDPR)
- sign-in sessions – contract
- plan, purchases from Apple (subscriptions, credit packs) as transaction data signed by Apple, your credit balance – no payment details – contract; retention obligation (c)
- your consent to each version of the Terms of Use – evidence (f)
The Shiyano server keeps no user table and no content. It knows your account only by the platform's identifier and stores:
- whether the account is restricted, with a reason as a code and, where applicable, until when – no free text ((f));
- access: refused requests of a restricted account and decisions by administrators, as codes, without content ((f)).
Servers, databases and caches run with Microsoft Azure in data centres in the EU as processors.
5. Deleting your account – what stays, what goes
In the app you can leave Shiyano or delete your NubisMedia account for all apps.
- On our servers we delete your account data. The Shiyano server learns of it from the platform and deletes what it holds about your account. An existing restriction of the account stays, so that leaving and signing in again does not lift it.
- An Apple subscription does not end; you can only cancel it with Apple.
- Purchase records and your credit balance remain without name and address, as far as obligations or restoring your purchases require. If you sign in again, you get an active subscription and unused purchased credits back on the basis of the purchase data signed by Apple.
- Records of consent and logs (section 4) remain until their period expires.
If you still use the same NubisMedia account in another app (such as Lumavra) and only leave Shiyano, the account remains for the other app.
6. Apple and other services
Apple's privacy policy applies to sign-in and the App Store. Support emails are processed by our email provider ((b) or (f)).
7. Website
No advertising, no tracking, no cookies, no content from third-party servers.
8. Retention
| Data | Period |
|---|---|
| Account | until deletion |
| Sign-in sessions | at most 30 days without use |
| Restriction of an account | while it applies; a permanent one also beyond deletion of the account |
| Access decisions | 365 days |
| Errors when checking the account status | 90 days |
| Purchase records and credit balance | to restore your purchases, at least as long as statutory retention requires |
| Records of consent | until the end of the 3rd calendar year after the contract ends |
| Support requests | usually 12 months after closure |
| What the device remembers about your account (section 2) | until you sign out or delete the account |
| Log on the device | until you delete the app |
Longer only where law, legal defence or security require it in the individual case.
9. Your rights
You have the right of access, rectification, erasure, restriction and data portability, to object to processing based on legitimate interests and to lodge a complaint with a data protection supervisory authority. Shiyano makes no automated decisions (Art. 22 GDPR). Requests to support@shiyano.com.
10. Changes
We update this policy when Shiyano changes. Technical details are available on request.